Academic Services and Procedures

The Academic Services (SAC) are responsible for the management of all the necessary academic procedures throughout the students' academic path (applications, enrollments, fees, credits, regulations, public tests, certification and diploma supplement).In order to support students on their arrival in a new country and their integration into academic life

In order to support students in their reception and integration into academic life, the SAC provides the Academic Guide  .

To clarify doubts related to these procedures, students can consult SAC.ONLINE  , the online Customer Service Desk, which offers quick answers to more than two hundred frequently asked questions, organized by subject and where students can put their doubts.

IN-PERSON SERVICE

WHERE?   Santo Agostinho Building, located at Rua Duques de Cadaval, in Évora (SAC Building)

HOW?

BY APPOINTMENT

To obtain ticket remotely for scheduling face-to-face assistance :

• access the link https://cloudq.track.pt/Common/UserSchedule.aspx?clientId=uevora , or access your student profile in SIIUE under "Scheduling"
•  the appointment can be made with a maximum of 7 days in advance and up to ½ hour before the scheduled time
• when requesting an appointment at the above link, you should preferably indicate your institutional e-mail address (X @uevora.pt , where X is your student number preceded by "l" if you are an undergraduate student, "m" if you are a master's student, "d" if you are a doctoral student or "o" if you are studying another type of course)
• An appointment has always priority over a physical ticket" - based on Article 9.2 of Decree-Law No. 135/99 of April 22, as amended by Decree-Law No.
  73/2014 of May 13, which states: "2 - Without prejudice to the provisions of the preceding paragraph or any special legislation applicable, persons with
  a summons or users with a prior appointment, made in particular by telephone or online, have priority in attendance at the public service to which they have
  been summoned or at which they have made a prior appointment.
•  you will receive an email confirming the day/time of the appointment and the ticket with the number
• on the scheduled day and time, you should go to the Santo Agostinho building and wait (on the left side of the hall for your ticket number to be called on the screen located in the hall).

WITHOUT AN APPOINTMENT

Obtain a ticket at the entrance to the building for the service point you want, then wait in the corridor for the number of the ticket to be called (the ticket indicating the room/office to which you should go)

Note: People with an online appointment always have priority over people with a physical ticket without an appointment, based on n.2 Article 9 of Decree-Law no. 135/99 of 22 April, amended by Decree-Law no. 73/2014 of 13 May, which states: "2 - Without prejudice to the provisions of the previous paragraph or special legislation applicable, holders of summonses or users with prior appointments, made in particular by telephone or online, have priority in attendance at the public service to which they have been summoned or at which they have made the appointment.

SCHEDULES

Mondays, Wednesdays and Fridays from 9.30am to 4pm

Tuesdays and Thursdays: 9.30am to 1pm

(there will be no face-to-face service during the week of 12 to 16 August 2024)

TELEPHONE SUPPORT

The Academic Services are also available by telephone on 266 760 220.

SCHEDULES

- Monday, Wednesday and Friday from 9:30 to 16:00

- Tuesday and Thursday from 9:30 a.m. to 1:00 p.m.