Accommodation and Hospitality

Name: Accommodation and Hospitality
Code: SOC2716L
Duration: 15 weeks/156 hours
Scientific Area: Tourism

Teaching languages: Portuguese
Languages of tutoring support: Portuguese
Regime de Frequência: Presencial

Sustainable Development Goals

Learning Goals

In this unit students should achieved the following objectives:
- Identify key elements and players associated with the development of the national and international accommodation sector.
- Understand the importance of interpersonal relationships as a key factor in the hospitality sector.
- Understand what are the accommodation activities and services that best fit with the characteristics of the geographical area in which they operate.
- Characterize the role of ICT in the hotel sector.
- Knowing the types of Accommodations units offered in Portugal and also its general and specific legal requirements.
- Analyze the characteristics of tourism supply and demand and discuss the national and international trends that predict the future of the hospitality industry.


1. Introduction
1.1. Concepts related to accommodation and hospitality
1.2. Interpersonal relationships in the context of tourist accommodation
1.2.1 Service techniques in the context of hotel service
1.2.2 Telephone answering techniques in the context of hotel service
2. Planning and managing the accommodation sector
2.1. Lodging operations and services
2.2. Dynamic business to attract the customer: new business approaches and concepts
2.3. E-marketing strategies in the lodging business context
2.4. Case Studies
3. Tourist accommodation in Portugal
3.1. Evolution and legal constraints [review]
3.2. Types of Hospitality companies
4. Demand for tourist accommodation in Portugal
4.1. Evolution on demand for accommodation
4.2. Characterization and profile of demand for accommodation
5. National and international trends in accommodation sector

Teaching Methods

Subjects and contents will be approached through theoretical and practical lessons, not only using an expositive method, but also fomenting the dialogue and the debate to deepen the knowledge of the different contents.
Students are thus encouraged to identify additional sources of information to those indicated for each theme that should appeal not only to traditional instruments as well as to research technological means, particularly in the use of search engines on the Internet for obtaining references, texts, articles, dictionary entries and relevant international studies.
Assessment methods will be conducted, over individual written test (60%) and individual or group working papers (40%).

Teaching Staff