Operation Management

Code: GES02332L

6 ECTS

Duration: 15 weeks/156 hours

Scientific Area: Management

Teaching languages: Portuguese

Languages of tutoring support: Portuguese

Presentation

This curricular unit is about the activities, problems and decisions faced by those responsible in the organisations for the production of goods and services.

Sustainable Development Goals

Educação de qualidade - Assegurar a educação inclusiva, e equitativa e de qualidade, e promover oportunidades de aprendizagem ao longo da vida para todos.

Learning Goals

The learning objectives of this curricular unit are the following ones:
• Understand the role of the operation function within the firm or organization, understand its strategic role and its contribution for the firm competitiveness;
• Understand the core decisions in operations management;
• Know how to use the concepts, methods and tools in the analysis of real world problems, both in the industry and the service sector;
• Know how to use software useful in operations managements (Spreadsheets, MRP, Excel OM).
This unit develops the following competences:
• Ability to work in teams
• Decision making skills and ability to solve management problems
• Abstraction ability, model building and critical thinking.
• Oral and written communication skills. Being able to transmit and to receive ideas and information.
Fluency in at least one foreign language.

Part 1 - Introduction to Operations Management

What is operations management?
Operations Strategy
Demand forecasting methods

Part 2 - Design, analysis and improvement of the operating system

Quality management and statistical quality control
Product/service design
Processs design and tecnhology choice

Part 3- Operations system management

Supply chain management
Independent demand stocks management
Aggregated production planning
Resources planning: MRP, CRP and ERP
Lean production systems
Production Scheduling
Theory of constraints

Teaching Methods

Sessions are theoretical - practical, combining the concepts with their application to particular cases. The sessions include the resolution of practical exercises and case studies. The students are encouraged to solve additional practical exercises by themselves.
The students have to do a group project. Each group plays de role of a consulting firm whose task is to solve a certain operations management problem, using the appropriate software. The group has to write a report including the analysis of the problem and a set of recommendations.

Assessment

In the mixed evaluation (continuous) the final grade is weight with 20% from the group work, 30% from the first written test and 50% from the second written test.
In the exam regime, the written text has is weighted with 80% and the group work with 20%.
In the makeup exam, special exam and extraordinary exam, the written text is weighted with 100%
The minimum grade in each exam or in the group work is 7 points on 20.