Accommodation and Hospitality

Code: SOC02716L

6 ECTS

Duration: 15 weeks/156 hours

Scientific Area: Tourism

Teaching languages: Portuguese

Languages of tutoring support: Portuguese

Regime de Frequência: Presencial

Sustainable Development Goals

Educação de qualidade - Assegurar a educação inclusiva, e equitativa e de qualidade, e promover oportunidades de aprendizagem ao longo da vida para todos.

Trabalho digno e crescimento económico - Promover o crescimento económico sustentado, inclusivo e sustentável, emprego pleno e produtivo, e trabalho decente para todos.

Indústria, inovação e infraestruturas - Construir infraestrutura resiliente, promover a industrialização inclusiva e sustentável, e fomentar a inovação.

Produção e consumo sustentáveis - Assegurar padrões de produção e de consumo sustentáveis.

Parcerias para a implementação dos objetivos - Fortalecer os meios de implementação e revitalizar a parceria global para o desenvolvimento sustentável.

Learning Goals

By the end of the course, students should have achieved the following objectives:
- Understand the importance of interpersonal relationships as a key factor in hospitality in the context of the hospitality service.
- Identify the types of tourist accommodation according to Portuguese legislation.
- Identify the main sector players associated with the hospitality sector, both nationally and internationally.
- Know the main procedures for managing accommodation in terms of front and back office operations.
- Understand, in the context of defining business strategy, which accommodation management processes relate to business dynamics, supply and demand trends, among other factors.
- Characterize the management processes within the hotel sector and identify the respective intermediation strategies appropriate to the business context.

1. Introduction to Hospitality
2. The tourist accommodation sector in Portugal
3. Planning and management tourist accommodation units
3.1. Organizational chart of the accommodation department
3.2. Functional organization processes and internal communication procedures
3.3. Front Office operations management
3.4. Back Office operations management
3.5. Housekeeping operations management
4. Commercial management processes in the tourist accommodation business
4.1. Concept and characteristics of the hotel product
4.2. The cost curve applied to accommodation
4.3. Application of the break-even point in the context of accommodation
4.4. Revenue management process applied to accommodation
4.5. Process of negotiation and accommodation rates structure
4.6. Exercises

Teaching Methods

Oral presentations by using information and communication technologies, case studies, research articles, texts from trade journals. Practical exercises in the classroom. Application of exercises outside contact hours. Participation in seminars with expert speakers in the field of hotel management; application of case studies and/or study technique visits. Some tasks/exercises can be performed through the moodle system.

Assessment

Continuous assessment: 2 written tests (40% + 60%)
Assessment by final Exam: Normal season | Supplementary Season | Special season | Extraordinary season - 1 written test (100%)