2023
Quality and Environment Management
Name: Quality and Environment Management
Code: GES02346L
6 ECTS
Duration: 15 weeks/156 hours
Scientific Area:
Management
Teaching languages: Portuguese
Languages of tutoring support: Portuguese, English
Regime de Frequência: Presencial
Sustainable Development Goals
Learning Goals
OBJECTIVES:
Is intended that students acquire knowledge about the fundamentals and requirements of a Quality Management
Systems and Environment, understand the advantages and the critical factors of implementation and make contacts
with the evaluation process of such systems; and be able to develop the planning, control and quality assurance in
an organization, using the tools of quality improvement. Emphasis will also be a special emphasis on the standards
ISO 9000 and ISO 14000 and the methodology for solving problems in a structured way.
COMPETENCES:
- Ability to devise, plan and conduct quality processes and environment and comparison of results with the observed
facts;
- Ability to decision making and problem solving related to the implementation of a Quality Management System and
Environment;
- capacity handling, application and implementation of tools, methods, techniques and instruments of Quality
Management and the Environment
Is intended that students acquire knowledge about the fundamentals and requirements of a Quality Management
Systems and Environment, understand the advantages and the critical factors of implementation and make contacts
with the evaluation process of such systems; and be able to develop the planning, control and quality assurance in
an organization, using the tools of quality improvement. Emphasis will also be a special emphasis on the standards
ISO 9000 and ISO 14000 and the methodology for solving problems in a structured way.
COMPETENCES:
- Ability to devise, plan and conduct quality processes and environment and comparison of results with the observed
facts;
- Ability to decision making and problem solving related to the implementation of a Quality Management System and
Environment;
- capacity handling, application and implementation of tools, methods, techniques and instruments of Quality
Management and the Environment
Contents
Module 1 - Quality Management:
1. The Concept and its Evolution
1.1. The global approach of the concept "Quality"
1.2. The evolution of the concept and the main "gurus"
2. Total Quality Management and continuous improvement
2.1. Behavioral variables of Total Quality Management
2.2. Philosophy and methods of continuous improvement
3. The Quality Management System (QMS)
3.1. Implementation of QMS
3.2. Documentation of QMS
3.3. Process approach
4. Standardisation, Accreditation and Certification
4.1. The series of ISO 9000 standards
4.2. Process of accreditation and certification of management systems, products/services and People
5. Models and quality tools
5.1. Structured resolution of problems
5.2. Basic quality tools
5.3. Other quality tools: the QFD, FMECA, SPC to 6 sigma
5.4. Quality models
Module 2 - Environmental Management:
1. Interaction between Organizations and Environment: the main environmental problems
2. Environmental Legislation
3. Environmental Management Systems - ISO 14001 NP EN
1. The Concept and its Evolution
1.1. The global approach of the concept "Quality"
1.2. The evolution of the concept and the main "gurus"
2. Total Quality Management and continuous improvement
2.1. Behavioral variables of Total Quality Management
2.2. Philosophy and methods of continuous improvement
3. The Quality Management System (QMS)
3.1. Implementation of QMS
3.2. Documentation of QMS
3.3. Process approach
4. Standardisation, Accreditation and Certification
4.1. The series of ISO 9000 standards
4.2. Process of accreditation and certification of management systems, products/services and People
5. Models and quality tools
5.1. Structured resolution of problems
5.2. Basic quality tools
5.3. Other quality tools: the QFD, FMECA, SPC to 6 sigma
5.4. Quality models
Module 2 - Environmental Management:
1. Interaction between Organizations and Environment: the main environmental problems
2. Environmental Legislation
3. Environmental Management Systems - ISO 14001 NP EN
Teaching Methods
Due to the eminently practical and instrumental value of materials, attention will turn to an operational approach based
on solving practical cases related to issues. A set of quality documents will be examined and a number of individual
and group-work will be conducted.
In order to establish greater contact and interaction with students (including the provision of course support
materials), teaching team will use the University of Évora e-learning platform (Moodle).
Students will be given two evaluation schemes:
Continuous evaluation: final grade will result from a weighted average of two individual works (with oral presentation)
and two individual test, considering the following weights: Individual works: 50%; individual test: 25%.
Examination evaluation: the final grade will result from a weighted average of individual work and the written exam,
considering the following weights: Individual work: 50%; Written Exam: 50%.
on solving practical cases related to issues. A set of quality documents will be examined and a number of individual
and group-work will be conducted.
In order to establish greater contact and interaction with students (including the provision of course support
materials), teaching team will use the University of Évora e-learning platform (Moodle).
Students will be given two evaluation schemes:
Continuous evaluation: final grade will result from a weighted average of two individual works (with oral presentation)
and two individual test, considering the following weights: Individual works: 50%; individual test: 25%.
Examination evaluation: the final grade will result from a weighted average of individual work and the written exam,
considering the following weights: Individual work: 50%; Written Exam: 50%.
Teaching Staff
