Communication techniques and group dynamization/conflict management

Code: ENF15047O

3 ECTS

Duration: 15 weeks/78 hours

Scientific Area: Nursing

Teaching languages: Portuguese

Languages of tutoring support: Portuguese

Regime de Frequência: Presencial

Sustainable Development Goals

3. Saúde de qualidade - Assegurar uma vida saudável e promover o bem-estar para todos, em todas as idades.

4. Educação de qualidade - Assegurar a educação inclusiva, e equitativa e de qualidade, e promover oportunidades de aprendizagem ao longo da vida para todos.

5. Igualdade de género - Alcançar a igualdade de gênero e empoderar todas as mulheres e meninas.

Learning Goals

Objectives:
- Recognize and operationalize different communication strategies in the clinical supervision process;
- Optimize the clinical supervision process through group dynamics and conflict management
Competences to develop:
- Demonstrate knowledge and use of some verbal and non-verbal communication strategies
- Be able to energize a group in a simulated context
- Demonstrate the ability to manage a conflict in a simulated context

Module I - Human communication, some conceptual principles
- Axioms
- Plans, intentionality and types of communication
Module II - Verbal and non-verbal communication strategies
- Echo; Reformulation; Elucidation; Synthesis; Questions; Feedback
- Silence; Proxemics; Kinesics
Module III - Some group dynamization and conflict management strategies
- Awareness raising
- Cooperative games

Teaching Methods

Active methodology focused on the trainees' needs. Initial expository method. Theoretical-practical approach involving the presentation and discussion of experiences lived by trainees, analysis of videos and texts, with the premise of problem-based learning (PBL). Role-playing moments will also be conducted in the context of communication strategies and conflict management, as well as group dynamics exercises led by the trainees.

Assessment

Continuous assessment:
An individual assignment to plan a group dynamic (40%) and a group assignment (2 elements) consisting of making a video in which the trainees will use communication strategies of their choice to manage a conflict situation in a clinical supervision context (60%).
Students who do not obtain a mark equal to or higher than 9.5 on a scale of 0 to 20, or who do not opt for continuous assessment, will be subject to assessment during the normal period and the appeal period, in accordance with the Academic Regulations in force at the UÉ.