Quality Management and Sustainability

Code: GES14878L

6 ECTS

Duration: 15 weeks/156 hours

Scientific Area: Management

Teaching languages: Portuguese

Languages of tutoring support: Portuguese, English

Regime de Frequência: Presencial

Sustainable Development Goals

4. Educação de qualidade - Assegurar a educação inclusiva, e equitativa e de qualidade, e promover oportunidades de aprendizagem ao longo da vida para todos.

11. Cidades e comunidades sustentáveis - Tornar as cidades e os assentamentos humanos inclusivos, seguros, resilientes e sustentáveis.

12. Produção e consumo sustentáveis - Assegurar padrões de produção e de consumo sustentáveis.

13. Ação climática - Tomar medidas urgentes para combater a mudança climática e seus impactos (*).

14. Proteger a vida marinha - Conservação e uso sustentável dos oceanos, dos mares, e dos recursos marinhos para o desenvolvimento sustentável.

15. Proteger a vida terrestre - Proteger, recuperar e promover o uso sustentável dos ecossistemas terrestres, gerir de forma sustentável as florestas, combater a desertificação, deter e reverter a degradação da Terra e deter a perda da biodiversidade.

Learning Goals

Learning Outcomes:
• Understand the concepts and evolution of quality management.
• Acquire knowledge of the principles of TQM and Continuous Improvement.
• Grasp the processes of standardization, accreditation, and certification.
• Comprehend the implementation of a Quality Management System (QMS).
• Acquire knowledge and apply quality models and tools in problem-solving for decision-making.
• Comprehend the pillars of sustainability: economic, social, and environmental.
• Comprehend the Sustainable Development Goals.
• Evaluate the impact of sustainable practices on organizations
Competences:
• Organize, plan, and manage time and information.
• Analyze information critically and self-critically.
• Actively participate in knowledge construction.
• Demonstrate intellectual curiosity and cognitive maturity.
• Communicate effectively orally and in writing.
• Demonstrate the ability to integrate, and lead teams.
• Have organized approaches to problem-solving and decision-making.

Module 1 - Quality Management:
1. Concepts, and Evolution
2. Total Quality Management and Continuous Improvement
3. Standardization, Accreditation, and Certification
4. Quality Management System (QMS)
5. Quality Models and Tools

Module 2 - Sustainability:
1. Sustainability Pillars: Economic, Social, and Environmental
2. Sustainable Development Goals

Teaching Methods

In the teaching sessions of this curricular unit, the proposal is to prioritize teaching and learning methods with a strong focus on participation and critical reflection on the issues being developed, with the aim of equipping students with the knowledge and tools, as well as scientific and behavioral skills, necessary for performance in any profession.

Use of the following teaching and learning methodologies:
• Expository.
• Participative (discussion of scientific articles/case studies; web content research; use of computer platforms and simulators).
• Active (Group Work).
• Self-study, asynchronous distance learning (recommended readings, video viewing, exercise solving).
In this course, it is also intended to organize seminars/lectures by inviting professionals representing companies and institutions, so that students can engage with the organizational reality that cannot be fully analyzed in the classroom.

Assessment

In accordance with the provisions of the Academic Regulations of the University of Évora (RAUE) and in compliance with the current rules in the Department of Management, students will be given the option, for assessment purposes, to choose between the Continuous Assessment (CA) or the Final Assessment (Exam) scheme.

The Continuous Assessment (CA) scheme for this curricular unit will consist of two individual written assessment tests, one for each module (50%); a group assignment with discussion and oral presentation (30%); and in-class activities (20%).

The Final Assessment (Exam) scheme will consist of an individual written assessment test (50%), and an individual written research assignment that should incorporate topics from modules 1 and 2 (50%).