2023
Introduction to Quality
Name: Introduction to Quality
Code: QUI13534L
3 ECTS
Duration: 15 weeks/78 hours
Scientific Area:
Chemistry
Teaching languages: Portuguese
Languages of tutoring support: Portuguese
Sustainable Development Goals
Learning Goals
Understanding quality control concepts and their evolution over time.
Understanding the contribution of each quality promoter to the Quality Management System.
Knowing the basic tools of quality and quality planning and management. Recognizing their importance on problems identification and resolution.
Identifying the quality costs at different points of the process. Developing search capability.
Acquiring skills in continuous improvement processes, according to PDCA cycle or to other integrator systems.
Getting in contact with the Portuguese System for Quality Assurance.
Being aware about the benefits of the accredited certification for businesses, public entities, consumer associations.
Improving the ability for context-awareness, argumentation, decision making and explanation.
Understanding the contribution of each quality promoter to the Quality Management System.
Knowing the basic tools of quality and quality planning and management. Recognizing their importance on problems identification and resolution.
Identifying the quality costs at different points of the process. Developing search capability.
Acquiring skills in continuous improvement processes, according to PDCA cycle or to other integrator systems.
Getting in contact with the Portuguese System for Quality Assurance.
Being aware about the benefits of the accredited certification for businesses, public entities, consumer associations.
Improving the ability for context-awareness, argumentation, decision making and explanation.
Contents
1. Quality policies and their evolution.
Quality control and Quality management in the 20th century.
Quality promoters.
2.Basic Quality Tools:
Pareto chart, flow chart, control charts, cause-and-effect diagram.
3.Tools for quality planning, quality management, problem analysis and problem solving.
Brainstorming, Benchmarking, SWOT analysis, Audits, Quality circles.
4.Quality costs and non-quality costs
External and internal failure costs, preventive costs, inspection/appraisal costs.
Quality from the consumers point of view.
Variables and attributes.
5. Portuguese System for Quality Assurance (SPQ). Main subsystems of SPQ.
The Portuguese Institute of Quality. Standardization, metrology and qualification.
6. Good Laboratory practices.
Qualification and calibration.
Benefits of the accredited and certification for businesses, public entities, consumer associations
Quality control and Quality management in the 20th century.
Quality promoters.
2.Basic Quality Tools:
Pareto chart, flow chart, control charts, cause-and-effect diagram.
3.Tools for quality planning, quality management, problem analysis and problem solving.
Brainstorming, Benchmarking, SWOT analysis, Audits, Quality circles.
4.Quality costs and non-quality costs
External and internal failure costs, preventive costs, inspection/appraisal costs.
Quality from the consumers point of view.
Variables and attributes.
5. Portuguese System for Quality Assurance (SPQ). Main subsystems of SPQ.
The Portuguese Institute of Quality. Standardization, metrology and qualification.
6. Good Laboratory practices.
Qualification and calibration.
Benefits of the accredited and certification for businesses, public entities, consumer associations
Teaching Methods
The teaching/learning is based on the individual work of students, supported by the bibliography recommended by the Professors.
The theoretical classes rests on the exposition of the theoretical contents, using audiovisual media, and students are invited to participate actively.
In the TP classes, the teaching methods are based on debates leading to the resolution of previously identified problems.
Real cases are presented for exploration and resolution during classes, based on the concepts, methodologies and tools associated with quality.
The evaluation of UC is done by performing a written work, and its presentation, on a theme of the discipline program and a final exam (or two tests).
The two components have a contribution in the final classification of 30% written work and 70% final exam
The theoretical classes rests on the exposition of the theoretical contents, using audiovisual media, and students are invited to participate actively.
In the TP classes, the teaching methods are based on debates leading to the resolution of previously identified problems.
Real cases are presented for exploration and resolution during classes, based on the concepts, methodologies and tools associated with quality.
The evaluation of UC is done by performing a written work, and its presentation, on a theme of the discipline program and a final exam (or two tests).
The two components have a contribution in the final classification of 30% written work and 70% final exam
